We like making things simple and easy. We’ll always be transparent about any additional costs or fees. Please view our Fees Statement for more information.
If you miss a payment don’t worry, it happens! Please ensure you have the funds in your account and either send us a direct transfer or call 1300 257 426 to discuss your payment options.
If you believe you won’t be able to meet the required payments please contact our accounts team or accountsmanager@alphafinance.com.au. Alpha will work with you in a fair, ethical and moral manner to resolve the issue. We’ll always contact you to try and sort out an affordable arrangement. It’s best to always communicate with us if you are having trouble repaying so we can come up with a plan together. See our Fee Statement for further information.
Life always doesn’t go to plan and sometimes a prang or two gets thrown our way (literally). If you’re involved in any kind of accident (regardless of fault) please call us directly on 1300 257 426 and fill in an Accident Report form. Please see a Fees Statement for more information.
A replacement car may be available whilst your vehicle is being repaired (subject to availability). Replacement cars are limited in each state and limited to a maximum of 7 days of use.
After 7 days, you have an option to hire a vehicle from Alpha Car Hire at discounted rates.
If a 3rd party is at fault and a hire car has been incurred, you may be able to recover these costs from the 3rd party directly. Our claims department can work with you to ensure these costs are recovered.
If you have a vehicle with us and your repayments have fallen behind, or if you have an upcoming payment you know you won’t be able to make, please contact us at your earliest convenience. The earlier we know what’s going on, the more we can do to help.
Your responsibilities include:
The two most common reasons is a flat battery or the car has been immobilised due to lack of payment. Please call your roadside assistance provider or contact us on 1300 257 426 within our office hours or email fleet@alphafinance.com.au and we can help get you back on the road.
We have a national agreement with mycar (formerly Kmart Tyre and Auto) for scheduled servicing and tyres. You can take your vehicle into any mycar location to receive a discounted service. To find out more please contact our team.
Call RACQ / RACV / NRMA roadside assistance (we strongly advise you to become a member) otherwise contact Alpha Finance on 1300 257 426 during business hours or fleet@alphafinance.com.au
Please call Alpha Finance on 1300 257 426 during business hours or send an email to fleet@alphafinance.com.au.
Contact RACQ / RACV / NRMA roadside assistance (we strongly advise you to become a member) otherwise call Alpha Finance on 1300 257 426 during business hours or fleet@alphafinance.com.au.
Alpha Finance has two types of contracts. Please refer to your contact to see which type you have. If you can’t locate your contract please contact us.
*You will need to organise the servicing of your vehicle as soon as possible to avoid any future issues.
Call your roadside assistance provider to examine the vehicle or contact Alpha Finance on 1300 257 426 during business hours or fleet@alphafinance.com.au and we can check your account. If you need to get towed we recommend calling Ready Towing. Please keep in mind we do not cover the cost of towing.