If you miss a payment don’t worry, it happens! Please ensure you have the funds in your account and either send us a direct transfer or call 1300 257 426 to discuss your payment options.
If you believe you won’t be able to meet the required payments please contact our accounts team or firstname.lastname@example.org. Alpha will work with you in a fair, ethical and moral manner to resolve the issue. We’ll always contact you to try and sort out an affordable arrangement. It’s best to always communicate with us if you are having trouble repaying so we can come up with a plan together. See our Fee Statement for further information.
A replacement car may be available whilst your vehicle is being repaired (subject to availability). Replacement cars are limited in each state and limited to a maximum of 7 days of use.
After 7 days, you have an option to hire a vehicle from Alpha Car Hire at discounted rates.
If a 3rd party is at fault and a hire car has been incurred, you may be able to recover these costs from the 3rd party directly. Our claims department can work with you to ensure these costs are recovered.
If you have a vehicle with us and your repayments have fallen behind, or if you have an upcoming payment you know you won’t be able to make, please contact us at your earliest convenience. The earlier we know what’s going on, the more we can do to help.
Your responsibilities include:
We have a national agreement with mycar (formerly Kmart Tyre and Auto) for scheduled servicing and tyres. You can take your vehicle into any mycar location to receive a discounted service. To find out more please contact our team.
Alpha Finance has two types of contracts. Please refer to your contact to see which type you have. If you can’t locate your contract please contact us.
*You will need to organise the servicing of your vehicle as soon as possible to avoid any future issues.
Call your roadside assistance provider to examine the vehicle or contact Alpha Finance on 1300 257 426 during business hours or email@example.com and we can check your account. If you need to get towed we recommend calling Ready Towing. Please keep in mind we do not cover the cost of towing.