Privacy policy

Alpha Car Finance Pty Ltd, trading as Alpha Finance, and its related bodies corporate (referred to as we, us or our) recognise that your privacy is very important and we are committed to protecting the personal information we collect from you. The Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) govern the way in which we must manage your personal information, and this policy sets out how we collect, use, disclose and otherwise manage personal information about you.

Collection

Types of information collected

We may collect and hold personal information about you, that is, information that can identify you and is relevant to providing you with the goods you are seeking, in connection with goods or services you provide to Alpha Finance, in connection with an application by you for employment, or for other purposes relating to the operation of our business from time to time.

The kinds of information we typically collect include name, gender, address, phone number, email address, date of birth, driver licence (or other identification document) details, credit card and bank account details, employment information, credit history and other information relevant to providing you, or someone else you know, with the services being sought.

If you apply for services from us, we may also collect and hold various information about you and your financial position, including credit information or credit eligibility information. Our separate Credit Reporting Policy sets out how we deal with that information.

We may also incidentally receive government related identifiers (for example, TFNs and Medicare numbers) where they are included on documents you submit to us. We will not use or disclose that information except with your consent or as permitted by law. Given the kinds of services we provide, it is generally not practical for us to allow you to use a pseudonym; however, where it is lawful and practical (such as a general enquiry) you may remain anonymous.

Method of collection

Personal information will generally be collected directly from you through our standard forms, over the internet, via email or through a conversation with you. We may also collect personal information about you from third parties acting on your behalf. There may be some instances where personal information is collected indirectly (such as through credit reporting bodies) because it is unreasonable or impractical to collect it directly. We will usually notify you about these instances in advance or as soon as reasonably practicable afterwards.

Purpose of collection

Generally, we will collect, use and hold your personal information if it is reasonably necessary for, or directly related to, the performance of our functions and activities, including: assessing whether to offer services to you; providing services to you; assessing an application for employment; responding to your enquiries; providing promotional material; facilitating our internal business operations and legal requirements; seeking your feedback; analysing our services and customer needs; conducting business with suppliers; and enforcing our rights under any contract, including collecting amounts due.

Except as otherwise permitted by law, we only collect sensitive information about you if you consent and the information is reasonably necessary for the performance of our functions.

Failure to provide information

If the personal information you provide is incomplete or inaccurate, we may be unable to provide you, or someone else you know, with the goods being sought.

Internet users

If you access our website, we may collect additional personal information in the form of your IP address and domain name. Our website may contain links to other websites; we are not responsible for the privacy practices of linked websites. Our website uses cookies to monitor usage and serve you more effectively; see our cookie policy for details.

Use and disclosure

Generally, we only use or disclose personal information about you for the purposes for which it was collected, including to enforce our rights under any contract with you. We may disclose personal information to: our related entities; third party service providers who assist us in operating our business (including credit reporting bodies, IT service providers and debt collection agencies); credit reporting bodies such as Equifax and debt collectors; government authorities and enforcement agencies as required or permitted by law; a purchaser of the assets and operations of our business as a going concern; and related entities and organisations with whom we have affiliations for promotional purposes. In some circumstances, the law may require or permit us to use or disclose personal information for other purposes.

Disclosure of personal information overseas

We are likely to disclose personal information (including credit-related and credit-eligibility information) about you overseas. For instance, our third party service providers may be based overseas or use infrastructure outside Australia, including in New Zealand and the Philippines.

Security

We store your personal information in different ways, including in paper and electronic form. We take all reasonable measures to ensure your personal information is stored safely to protect it from interference, misuse, loss, unauthorised access, modification or disclosure, including electronic and physical security measures.

Access and correction

You may access the personal information we hold about you upon making a written request. We will respond within a reasonable period and may charge a reasonable fee for processing the request (but not for making it). We may decline a request in circumstances prescribed by the Privacy Act, and if we do, we will give you a written notice setting out our reasons and the complaint mechanisms available to you. If you believe the information we hold is inaccurate, incomplete or out of date, please notify us immediately and we will take reasonable steps to correct it.

Complaints and feedback

If you wish to make a complaint about a breach of the Privacy Act, the APPs or a privacy code that applies to us, please contact our privacy officer by email at customercare@alphafinance.com.au, by telephone on 1300 463 466, or by post to GPO Box 1185, Brisbane QLD 4001. If you are not satisfied with our response, you can submit a complaint to the Office of the Australian Information Commissioner at oaic.gov.au.

Last reviewed June 2026.

Alpha Car Finance Pty Ltd. ABN 93 151 835 040. Australian Credit Licence 411447.